Before you start reading this post, please read my earlier hypothesis.
It has been proven true, by a combined effort from Dear1, Dear2 and Dear2’s brother. Let’s see how the events unfold.
Dear2’s brother wanted to buy a new television because the one in their living room was beyond repair. So we decided to meet at Jurong Point to do some Tv shopping because there are at least 2 big electronic stores there, Courts and Harvey Norman.
As we shopped, we finally set our eyes on this 37 inch LCD Tv from Samsung, selling @ $1999 (for 2 days only! as if i believe them), and comes with a Samsung home theater 5.1 system, from Harvey Norman. Not a bad deal, the design is nice, the picture quality seemed decent enuff, and 37 inch is just about right for a 5 room flat living room, and the price seemed reasonable taking into account the free gift items. Gst included, delivery waived. Good!
That’s it, we’ve decided to purchase this model, and we didn’t even consider bargaining. I guess it’s just not in our genes to bargain at big establishments like Harvey Norman. Just as the salesperson is typing our invoice, and Dear2’s brother already had his card in hand ready to make payment, the salesperson started talking lots of rubbish. He tries to sell us a bunch of accessories like monster cables, extended warranty, some other cables, etc. This went on for about 10 mins and he keep explaining the pros of buying expensive $100 cables to accompany our brand new Tv set and that we can receive a 10% off on the cables if we buy it today. His body language simply refused to confirm a simple Tv deal, he wanted to sell us more things. Now, luckily Dear1, being the engineer that he has always been, is quite well versed in these areas. Although not an audiophile, but Dear1 knows a thing or two about cables and home theater system accessories, and there really no need for these kind of setups in Dear2’s parents’ home.
Getting rather fedup with the salesperson service attitude, Dear2 decided that we should buy the Tv from Courts instead. Leaving Dear2’s brother at Harvey Norman, Dear1 and Dear2 quickly ran over to Courts and enquire about the same model of the Tv. The Courts salesperson swiftly quoted us $1899 for the exact same deal, and we didn’t even mention about coming form Harvey Norman so he didn’t have the intention to undercut the HN price. Quite simply, they’re selling it cheaper at Courts. Immediately, Dear2 phoned her brother and informed him of the cheaper price over at Courts, and he agreed to come over. Haha… Serve the HN salesperson right for not confirming the deal when we were already prepared to pay. Not that he ticked us off with his continued blabbering, we’ve not going to buy from him, no commission for him, haha…
5 mins later, we’re still waiting in Courts for brother to come over, and Dear2’s phone rang. It turns out that brother told the HN salesperson that he is cancelling the deal and buying from Courts because it’s $100 cheaper. In a twist of events, the HN salesperson, too, slashed his price to $1899, and proceeded with the payment without further words. So eventually, brother purchased the Tv from HN at $1899, happy at the abrupted $100 discount.
The Tv is delivered and everyone is satisfied. For me, it was a solid, although unintended, proof that sales personnel at these so call large electronic stores have some degree of control over the selling price of their products. Thus, the room for bargain exists. Proven.